Adversity Quotient and Spiritual Quotient
(One day workshop)

Overview:

Modern research has discovered a strong link between work performance, interpersonal skills and Adversity Quotient (AQ). AQ is a measure of how one react to adversities (changes and challenges). To enhance one's AQ will undoubtedly contribute to both personal and business success, as well as more fulfillments in one's life. The Workshop is inspired by the work of Paul Stoltz and aims to provide a framework to understand what AQ is and how one can enhance the ability to manage one’s personal adversities in both work and family situations. Spiritual Quotient (SQ) is "the ability to behave with wisdom and compassion, while maintaining inner and outer peace, regardless of the situation." SQ enables one to access authentic power; find meaning and purpose in life and to live with passion, joy and integrity in order to attain fulfilment. Developing one's SQ can mean the difference between surviving and thriving.

Format:

A highly interactive and intense workshop. The tools, exercises and role plays would help participants with an assessment of their responses to adversity. Understanding the linkages between AQ and SQ has been described as an ‘AHA’ moment and the high light of the workshop by most participants.

Workshop Outline:

• Resilience — Why is AQ a global best practice?
• AQ Assessment: Gauge your AQ and CORE scores
• AQ Tools: Learn to become measurably more resilient by practicing and applying the AQ tools to your specific challenges, issues, and opportunities.
• Embedding AQ: Apply AQ to specific (current and emerging) personal and professional problems.
• Linking AQ to SQ
• Inner reengineering

Who should attend?

Each and every person who looks to enhance resilience and aims at a happy fulfilled life.

Outcomes:

The workshop enables the participants:

• Understand AQ as a framework to enhance their ability in managing their adversity in both their personal and professional lives.
• Learning skills to help cope with adversity in an effective manner
• Acquiring techniques (LEAD Model) to facilitate individuals to stay positive and overcome adversities by managing their own resilience.
• Generate inner peace and fulfillment, transcend limitations and fears
• Live & experience each moment to the fullest

Assertiveness
(One day workshop)

Overview:

Do you find yourself in situations where you feel intimidated, unable to speak up or when you do, you are not listened to? Do you find that you are always saying yes, when you really mean to say no? Assertiveness means standing up for what you want, and stating your needs clearly — and appropriately — through direct, open, and honest communication. It brings self-confidence and helps garner the respect of peers and friends. Some people may find this challenging due to a natural shyness or easy-going style, but with practice, they will achieve the desired results. This one-day rapid development workshop will give you the critical skills you need to build your self-esteem, improve your confidence and communicate effectively and assertively. Participants will also gain insight into the factors that explain unassertive behaviour, and into how individuals react in various high-pressure situations. After attending this workshop, participants will display more assertive behaviour and renewed self-confidence, which will lead to enhanced relationships in both the workplace and their personal lives.

Format:

The workshop provides tools and techniques to help differentiate assertive behaviour from aggressive and passive behaviors, and transform the latter into assertiveness.The workshop uses interactive exercises, case situations, and simulations to allow the participants to experience how to assume control of their lives.

Workshop Outline:

• Identifying the fundamentals of assertive behaviour
• Distinguishing assertiveness from aggressive and passive behaviors
• Identifying the underlying reasons for unassertive behaviors
• Structuring and delivering assertive messages
• Tips and techniques to improve self-confidence
• Providing feedback assertively
• Learning to say “no” when appropriate
• Developing strategies to ‘speak up’ when appropriate
• Creating a support network

Outcomes:

• Recognize what assertiveness is
• Apply assertive behaviors in a broad range of situations
• Recognize barriers to assertiveness and deal with them
• Explain the risks and benefits in being assertive
• Recognize the difference between being and appearing assertive
• Demonstrate techniques to improve and control assertiveness
• Say no effectively
• Recognize and choose an appropriate assertive behaviour

Conflict handling and supervisory skills workshop
(One day workshop)

Overview:

The workshop developing supervisory skills is a rare workshop with a difference. It makes participants aware of their responsibilities as a supervisor, help them set for themselves their personal goals as a supervisor, and makes them aware of the common mistakes supervisors do and of sometime tested best practices that they need to keep in mind in order to achieve their goals as an effective supervisor.

Format:

This workshop aims to provide support for those working as supervisors through an open, development forum and delegates are encouraged to bring their own agendas for further exploration and consideration in pairs and groups.

Workshop Outline:

• The fundamentals of effective supervision
• Team Building
• Setting and achieving goals
• Managing Conflict
• Types of conflict
• Seeing conflict before it becomes a problem
• Guidelines for managing conflict
• Mistakes a supervisor may do in handling conflict.
• Using conflict as an opportunity for all round improvement
• How to develop a personal habit and a team culture of instant and authentic appreciation/recognition
• Keeping the Word
• How to give negative feedback while raising others’ self esteem
• Handling Resources/ Transparency within and without

Who should attend?

Supervisors and Team Leaders

Outcomes:

• To identify the right goals for the team and achieve them by synergizing, and maximizing the efficiency and effectiveness of each member of the team.
• To anticipate, arrest and speedily resolve conflicts
• To maintain high standards of performance and ceaselessly improve them by
• Developing a sense of responsibility and ownership among the team members
• Inspiring and sharing the skills to enable every team member contribute his very best to the team with passion.
• Building and maintaining a cohesive, happy, positive, committed and enthusiastic workforce, and
• Keeping the morale and motivation level of the team high.

Counselling & Mentoring Skills
(One day workshop)

This insightful workshop explores the core skills and attitudes needed by supervisors/ managers/ team leaders to provide support for employee growth and performance.

Format:

This is a hands-on course which uses role play, case studies, discussion and interactive tasks to practise these core skills.

Course Outline:

1. Building the relationship

• Active listening: Their problem, their solution?
• Reflective conversations: Information versus Advice
• Emotional Intelligence : Empathy, Giving and receiving feedback
• Observation

2. Mentoring

• Mentoring in the new millennium
• What is mentoring?
• Mentoring Stages
• Seven norms of collaboration
• Three types of feedback

Who should attend?

Senior executives, opinion makers, teachers, professors and individuals looking for self-development and enhanced personal and professional relations

Outcomes:

• Coach employees with greater confidence and purpose
• Use basic counselling techniques to help them overcome emotion-based problems affecting them
• Understand the role of a mentor and identify your readiness for this responsibility

FROM STORMING TO PERFORMING: CREATING EFFECTIVE GROUPS
(Two day workshop)

Overview:

One of the most important skills an organization can have is the ability to work together effectively in groups. These groups may be long-standing “teams” with common goals and a need to work together closely every day, or a loose affiliation of individuals who come together on an ad hoc basis, but who nevertheless must be able to communicate, problem-solve and support each other effectively. When any group finds itself unable to function well, wasting time and energy in unproductive conflict, the whole organization can suffer the consequences. At the same time it may be difficult to allocate large chunks of time to building better group dynamics. This series of workshops is designed to move a group from “storming” to “performing” by addressing the key underlying causes of most group conflict within the time constraints of day to day operations.

Format:

The program consists of two day workshops. Each workshop is very interactive and includes time for the group to apply the concepts to its specific situation. (Additional half-day sessions can be scheduled as needed to reinforce or expand particular skills.)

Program Outline:

Session 1 - Understanding individual differences

• Understanding differences in personality, communication style and motivation
• Myers-Briggs Type Indicator (MBTI) basics
• The 4 temperaments and what motivates people
• Apply learnings to an analysis of the specific group dynamics

Session 2 - Tools for effective group interactions

• Model of group dynamics: “Four problems group solve over and over again”
• Feedback techniques - How to give and receive feedback
• Problem solving model and practice with the model
• Meeting management overview
• Conducting an actual group meeting
• Observations on the group process

Session 3 - Facilitation skills

• Facilitation goals
• Dynamics of group problem solving - “The Groan Zone”
• Characteristics of participatory groups vs. conventional groups
• Facilitation skills
• Listening
• Meeting management specifics
• Decision-Making
• Trust - How is it created
• Conducting an actual group meeting
• Observation on the group process

Who should attend?

Middle management executives and high performance employees likely to be promoted to higher levels of responsibility

Outcomes:

• Understand individual personality preferences and the impact on group dynamics
• Learn the basics of group dynamics
• Obtain models for effective meeting management and group problem solving
• Learn the basics of facilitation skills
• Experience the impact of applying these tools to the group process
• Understand the importance of taking personal responsibility for group success

Dealing with Difficult People

Overview:

This workshop focuses on how to deal with difficult human interactions. While people who work with the public often have to interact with “difficult customers” (from the dissatisfied to the angry, or even verbally abusive clients), this workshop can help anyone who often feels overwhelmed by the frustration or anger of others

Format:

Participants acquire skills and techniques to circumvent or break defensive patterns of interactions and opt for protection mechanisms that lead to more positive results. Topics include: triggers, personal “alarm systems”, defensive behavior patterns, and steps to diffuse tension and arrive at acceptable solutions.

Workshop Outline:

• Identifying sources of defensive reactions
• Becoming familiar with personal “alarm systems”
• Defensive behavior cycle
• Protection mechanisms
• Techniques to avoid or break defensive patterns and come to mutually acceptable solution

Who should attend?

Employees who regularly interact with the public, individuals and working professionals who would like to enhance their interpersonal relationships

Outcomes:

At the end of this workshop the participants will be able to:

• Remain constantly aware of events or behaviors that trigger defensiveness
• Apply techniques to avoid or break defensive patterns
• Diffuse tension and/or anger to reach acceptable solutions.

DECISION MAKING SKILLS

Overview:

Decision-making is a key skill in the workplace, and is particularly important if a leader wants to be effective. Decision-making is at the heart of leadership. Whether deciding which person to hire, which supplier to use, or which strategy to pursue, the ability to make a good decision with available information is vital. Each decision presents its own challenges and every individual has their own approach to solving problems. A systematic approach to decision-making can help you avoid making bad decisions, making it less likely to miss the important factors and build on the skills to make your decisions better. The ability to make effective decisions is a good leadership skill that can help you grow personally and professionally. Making the right decisions at the right moment can strengthen your relationships and reduce your long-term stress.

Format:

This workshop includes instructor-led presentations, case-study practice, presentation simulations and on-job decision-making application. Participants are actively involved making both individual and team-based decisions.

Workshop Outline:

• Introduction
• Personal effectiveness and decision making
• Situation appraisal & problem analysis
• Think differently, thinking out of the Box

Who should attend?

Good decision making is a life skill and every individual should learn this critical skill

Outcomes:

At the end of this workshop the participants will be able to:

• Be strong and confident decision maker
• Quickly and accurately weigh risk against rewards
• Consistently “making the right call”
• Uncover the hidden opportunities in the problem
• Be a visionary
• Thoroughly judge a situation

Effective Communication
(One day workshop)

Overview:

Achieve your business objectives through effectively communicating what needs to be done and save money by avoiding repetition and mistakes. Improve efficiency and avoid misunderstanding in the workplace through clear and concise communication.

Workshop Outline:

• Understand the process of communication
• Various modes of communication
• Verbal communication – best practices
• Effective listening
• Impact of body language on the perceivers
• Common mistakes in written communication

Methodology:

A highly interactive session, with an ample scope to practice the learning at the workshop. Role plays, group activities and various interesting discussions to keep the participants engaged throughout the workshop.

Outcomes:

Participants will be able to

• Define what communication is and the components of successful communication.
• Describe the impact of body language and tone and how to use these effectively.
• Have the opportunity to explore various communication styles and identify their own preferred style.
• Understand the common mistakes done while practicing written communication
• Demonstrate the concepts of effective listening.
• Develop an action plan to make your communication more effective in the workplace

INTERPERSONAL SKILLS

Overview:

This workshop suggests how to work better with others through different communication styles, how to use creative techniques and conflict resolution skills. Evaluate your personal effectiveness in interpersonal skills

Format

The structure of the workshop is highly interactive and includes exercises of the concepts being discussed. The workshop is modular and can readily be tailored to meet specific needs.

Workshop Outline

Session 1 - Verbal & Non-Verbal Communication Skills

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power
• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• Making Small Talk and Moving Beyond
• The Four Levels of Conversation
• Moving the Conversation Along
• Asking for Examples, Using Repetition Using Summary Questions
• Asking for Clarity and Completeness
• Remembering Names, Using Mnemonics, Uh-Oh…I’ve Forgotten Your Name
• Creating a Powerful Introduction

Session 2 - Influencing Skills

• Seeing the Other Side
• Building a Bridge
• Giving In Without Giving Up
• Bringing People to Your Side
• A Dash of Emotion
• Plenty of Facts
• Bringing It All Together

Session 3 - Sharing Your Opinion

• Assessing a Situation
• Using I-Messages
• Disagreeing Constructively
• Building Consensus
• Creating a Powerful First Impression
• Being Zealous without Being Offensive

Who should attend?

All ambitious, career-oriented managers and executives.

Learning Outcomes:

• Understand the difference between hearing and listening
• Know some ways to improve the verbal skills of asking questions and communicating with power.
• Understand what ‘non-verbal communication’ is and how it can enhance interpersonal relationships.
• Identify the skills needed in starting a conversation.
• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
• Understand how seeing the other side can improve skills in influencing other people.
• Understand how the use of facts and emotions can help bring people to your side.
• Identify ways of sharing one’s opinions constructively.
• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
• Learn tips in making an impact through powerful first impressions

INTERVIEWING SKILLS FOR MANAGERS

Overview:

This workshop demonstrates how to select the best person for the job. Screening applications, questioning techniques and interviewing skills are covered. Assessing strengths and weaknesses through questioning to illicit maximum information for an informed decision . Avoid illegal questions.

Format:

Through group exercises, discussion and role-play, participants will learn, understand, and practice key concepts and skills regarding interviewing and selecting candidates. The workshop also gives clues to managers on how to let the candidates leave on a positive note. Responding to some key questions posed by the candidates is also a critical component of this workshop.

Workshop Outline:

Unit 1: Overview of Interviewing

• How new skills can save time and money
• Inventory Interviewing Skills
• Session Objectives

Unit 2: Interview Preparation

• Identify key job requirements from job and task descriptions and job analysis
• Write questions to gain correct information
• Safe vs. dangerous questions
• Open vs. closed questions
• Using job scenarios to reveal a candidate's skills
• Screen applications

Unit 3: Conduct the Interview

• First impressions and suspending judgment
• How to begin and build rapport
• Sharing job requirements with the applicant
• Sequencing your questions
• Questions applicants usually ask and how to respond
• Select the best--make your decision

Who should attend?

All ambitious, career-oriented Managers and Executives, Recruiters and HR professionals

Outcomes:

• Identify cost factors impacted by poor employee selection.
• Identify personal strengths and weaknesses in interviewing.
• Identify sources to recruit qualified candidates for job openings.
• Practice methods of controlling the selection interview through questioning.
• Identify and match job requirements for a specific job opening to desired applicant characteristics.
• Write basic and follow-up questions that get necessary information.
• Practice methods of building rapport with an applicant.
• Identify appropriate job requirements to share with an applicant.
• Practice a method of selecting the best candidate.
• Identify appropriate methods to check an applicant's references.
• Identify safe and dangerous pre-employment interview questions.

Developing Leadership in NGO’s
(Two day workshop)

NGO leaders often face extraordinary challenges –both at a personal and organizational level. While the terms ‘leadership’ and ‘management’ are commonly used interchangeably, ‘leaders’ are expected to provide strategic direction and inspiration, initiate change, encourage new learning, and develop a distinct organizational culture, while ‘managers’ are seen to plan, implement and monitor on a more operational and administrative level. Both these activities need to be balanced and matched to the demands of the situation.

Who should attend?

The course will benefit in particular:

• Newly appointed directors
• Professionals who manage corporate CSR
• Project and programme managers
• Team leaders
• Newcomers to the non-profit sector
• Consultants who carry out assignments for NGOs

Method of Delivery

This is a highly interactive course based on the application of theoretical concepts of leadership to practical situations that faced by newly appointed managers. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively

Course Outline

Modules

• Personal Effectiveness
• Effective Communication
• Team Management Skills
• Strategic Planning and Advocacy
• Basic Financial Management
• Fund Raising & Resource Mobilizing
• Professionalizing Volunteerism
• Governance
• Sustainability and Social Impact
• Best practices and Benchmarking

Course Benefits

At the end of this 2 day workshop the participants will;

• Have an over view of the personal skills and competencies required to be a successful professional in the NGO sector
• Become familiar with the principles of good communication and negotiations
• Learn the basics of how to develop and lead a team and how to resolve conflicts gaining insight into key criteria for successful human resource management
• Understand why strategy is important to the success of an NGO and learn what is involved in strategic planning
• Comprehend basic financial management tools to make sense of data
• Become familiar with Results-Based Management
• Learn about different ways to raise funds and mobilize resources along with strategies for sustainability

Managing Change (Employee Attitudes)

Overview:

The only constant is change. Change management is part of nearly every organization's vocabulary. 75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same. Whether we embrace it or actively avoid it, change is in almost every aspect of what we do and see even in the most everyday things. However, the ability to harness and manage change so as to bring about a positive outcome for the organization is one of the main challenges faced by any leader - it is also now the greatest source of competitive advantage and being effective. For this reason and for our own mental well-being we must learn to develop a positive attitude toward change. This one-day workshop is designed for people in leadership positions (team leaders, managers, or executives), who want to support people through change.

Format:

This highly interactive programme will show you, through practical exercises, how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective. This workshop aims to up-skill participants to help them recognize the stages of change, manage themselves and others to ensure positive attitudes toward change, and understand the elements necessary to sustain the outcomes of change.

Workshop Outline:

• Understanding the philosophical structure of change
These sessions will explain how change often has external drivers and forces that can be detected, corrected and/or rebalanced with the use of organizational resources.


• Grasping the conceptual structure of change

During these sessions diagnostic tools, source selection processes, indicator identification and strategic analysis will be presented to foresee difficulties in change processes.

• Guiding your organization through change processes
Change does not necessarily imply revolution. Understanding change as a part of life is required to prepare organizations to adequately affront adaptive changes and shifts. The ability to correct the ship’s course offers a distinctive cost-effective driver.


• Change management: Changing management thinking
There are several types of change, and not all of them require the same mindset or preparation. Different types of thinking serve different types of change processes.


• The backbone: Your Corporate Values
When managing change processes we may loose sight of some fundamental concepts such as, corporate values. That is why looking at the DNA of the organization is a fundamental step to ensure the correct change strategy.


• Systemic thinking for change management
Organizations are open systems. Understanding the fundamental structure of systems and how they function can help to better decide which drivers, levers or resources may be crucial for specific change processes.


• External and internal markets
External and internal markets send signals and messages to corporate systems that can help management to recommend better change alternatives for their organizations.


• Disruptive thinking
Through the use of disruptive thinking tools, we will discover the key to generating new thinking methods that assist change processes.


• Innovation and Institutionalization: Spark, hub, take off
Innovation is, through its multiple facets, the perfect ally for change. Understanding the environmental conditions that drive creativity is a priceless tool when generating a culture of risk-taking that supports new project developments.


• Changing culture and leadership
At the end of the day a successful change process should also provoke a cultural rebirth within the organization, transforming it into a flexible learning system. Leadership is the key channel for this process.

Outcomes:

• Understand the role of a leader during change
• Understand and identify the stages of change and the different reactions people demonstrate through these stages
• Understand how to assist people cope with change and associated feelings
• Understand why people resist change and apply skills to overcome resistance
• Be skilled to support people to shift their attitude to be more positive toward the change
• Understand the change formula and its importance in facilitating change
• Understand the process for embedding change into 'the way we do things around here'

MAXIMIZING TEAM PERFORMANCE

Overview

To develop and maintain a competitive edge in the global business environment, many organizations have tried to implement teams. The results have been mixed in terms of effectiveness, partially because after the organizational decision to form teams, few other directions or development steps are provided. This seminar addresses the task of helping teams perform in an organizational environment.

Format

This seminar is highly participative and involves videos, instruments, a survey, workbooks, and applications exercises. It may be conducted over a two to four day period depending on customer needs.

Workshop Outline

• Team Effectiveness Survey
• Picture Yourself - helps team members recognize, assess, and prioritize the roles they play.
• Are They With You? - examines why people will or will not work well with you.
• Communicating for Impact - teaches participants to be more effective in influencing people and handling times when criticism is necessary.
• Social Motives - teaches how to identify what motivates and drives people and how to improve effectiveness in influencing people.
• Conflict Management - using instruments like the Thomas/Killman and techniques for handling conflicts, the participant receives practical experience in dealing with difficult situations and making conflict work in a team environment.
• High Performance Teams - provides an understanding of what it takes to build and maintain a high functioning team in an intense business environment. Belbin Model

Outcomes

• Teams learn the skills for self-assessment and the ability to act on their findings.
• Individuals can deal with the difficult aspects of working with people in a team and inter-team environment.
• Energy is more directed to completion of tasks and less to managing the processes.

Mediation Skills
(Two day workshop)

Overview

This workshop is for anyone interested in learning about mediation processes and augmenting their present practice and work with mediation skills, including attorneys, managers, and human service professionals, educators, religious leaders, managers / leaders in organizations who want to incorporate mediation as (ADR) practices in their professional skills.

Format

This workshop is highly participative and involves conceptual inputs, videos, exercises and role plays. It is conducted over a two full days.

Workshop Outline

• PIN Model of Conflict
• Conflict Styles and Strategies
• Conflict resolution methods – Modes of ADR
• Understanding Mediation
• Process of Mediation
• Effective listening and questioning techniques
• Handling challenges in the mediation process
• Co- Mediation
• Drafting an agreement

Who should attend?

This course is suitable for middle managers, supervisors, executives, politician, lawyers and community leaders who wish to acquire the skills of alternate dispute resolution for conflict management.

Outcomes:

The participants will be able to:

• Difference between Interest based and Principled Negotiations
• Resolve disagreements and conflict between members of their team.
• Effectively managing conflict situations
• Overcome the negative communication patterns that arise from conflict.
• Use various elicitation techniques to derive alternative and solutions

NEGOTIATION SKILLS
(Three day workshop)

Individuals and professionals negotiate every day with customers, suppliers, co-workers, business associates and family. Every one aims at wanting results in negotiations but without falling into the destructive patterns that could damage constructive relationships. To become a powerful negotiator, one needs the skills to handle difficult people and protect , defend self from being taken advantage of you.

Who should attend?

The negotiation workshop is designed for anyone who negotiates at work or at home including: executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labor relations specialists.

Course Benefits

At the end of this 3 day workshop the participants will;

• Acquire a systematic framework for understanding negotiation
• Heighten your awareness of your strengths and weaknesses as a negotiator
• Learn how to expand the size of the pie by creating value in negotiations
• Gain problem-solving techniques for distributing value and strengthening relationships
• Ascertain how to choose the right process to craft deals that last
• Learn how to manage across the table and behind the table negotiations

Contents

• Difference between Interest based and Principled Negotiations
• How should you prepare for a negotiation?
• Apply specific influencing skills to move the negotiation towards a win-win direction
• Establish a Best Alternative to a Negotiated Agreement (BATNA)
• Use various elicitation techniques to derive alternative and solutions
• How to Apply Counter Tactics in Different Settings
• Steps for Concession-Making and Gaining
• Positive Signals to Close the Negotiation
• How to Handle Difficult Negotiators

Method of Delivery

This is a highly interactive course based on the application of theoretical concepts of leadership to practical situations that faced by newly appointed managers. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively.

Perception of Self and Personal Effectiveness

Overview:

One cannot perform to its peak until he has not done his own soul searching. This course is designed to help your team members or staff to find out about their own values, abilities and goals and thus improve their personal effectiveness which in turn improves organization’s effectiveness. A person has so many commitments to fulfill, stress is natural to happen. So this course concludes with the focus on managing your stress and time effectively. The workshop helps you understand linkages between the power of attitude, achievement and success.

Format

This will not be just one training for the participants. It will be a Life Changing experience for them, as the workshop will not be a typical classroom training rather it will be an opportunity to participate in role plays, energizer and ice breaking activities which will help them to learn the concepts through practical experiences and by having fun and not just by theory or Lecture. No matter how good the training is, if it is not reinforced periodically, its benefits are minimized because our mind can retain learning only for 24 to 48 hour

Workshop Outline:

Introduction:

• Goals of the Module
• Overview of the Module
• Benefits of Module

Topic 1 Know yourself:

• Identify personal values, qualities, interests, abilities and aptitudes
• Establish and prioritize personal goals
• Power of your Attitude

Topic 2 Know your organization:

• Identify your organization’s vision, mission and goals
• Identify and align one’s responsibilities and role to organizational success

Topic 3 Know your customers:

• Understand different personality types
• Active Listening skills
• Positive body language
• Go Extra Mile
• Gain focus and Attention

Topic 4 Manage Stress and Time Effectively:

• Prioritize tasks according to their importance
• Identify and interpret sources of stress and methods to manage stress

Who should attend?

All working professionals and fresher’s who are about to step in the world of work

Outcomes

• Developing life skills in the individuals so that one could be personally effective in one’s work and are able to become an asset to the organization.
• Obtaining self-knowledge, self-mastery and maintaining a balance between work and personal responsibilities.
• Mindset for excellent customer service

Personal Branding

Overview:

It has never been so important to create a “brand”, not just for your potential customers, but also for YOURSELF. It is the first step to success, but it’s also so overlooked and misunderstood. Without a solid and relevant brand, you and your company are just another fish in the sea. It doesn’t matter how good you are at what you do, or how amazingly superior your product is compared to what else is out there – if you are not the one people think of when it’s time to buy, then you have got to change the way they think of you! And you do that by recreating your brand

Format:

The sessions will be highly interactive. Tools of self - assessment along with in depth analysis of ‘self’ through reflection and introspection is encouraged. Role plays, relevant videos’, discussions makes the format of this module highly engaging.

Workshop Outline:

Topic 1

• Unearth the Soul of Your Brand
• Examine your values and passions
• Get clear on your strengths and expertise
• Define your specific goals

Topic 2

• Explore Limiting Beliefs and Defenses
• Look at old patterns and defense mechanisms
• Find your true essence and authentic nature

Topic 3

• Create Your Vision Statement
• Detailing vision for your life and career
• Crafting path for next ten years

Topic 4

• Articulate Your Value Proposition
• Drafting your mission statement
• Creating your brand description
• Boiling it all down to your tagline

Topic 5

• Appeal to Your Target Audience
• Define your audience and how you want them to perceive you
• Craft a story that will resonate with your target audience
• Arrive at speaking platform, product ideas, books, etc.

Topic 6

• Create Your Marketing Plan
• Define your brand’s look and feel
• Write your social media strategy
• Craft advertising and PR plan
• Arrive at list of materials and tactics
• Brainstorm event ideas
• Map out next steps and to do’s

Who should attend?

All working and non- working professionals and individuals who love and care about themselves and how people perceive them as a ‘brand’.

Outcomes

This module helps you;

• Take stock of your current brand and build an effective brand that will impress recruiters with the unique and authentic you—in person, on paper, and online.
• Deliver your brand clearly and consistently will create a memorable experience in the minds of those you interact with and can open doors to new opportunities.

Effective Persuasion and Influence- An Art and Science

Overview

Persuading and influencing people require effective communication skills, which is the foundation of all human interaction, personally and professionally. This module is based on the how the brain processes decision requests based on the exciting new science of live brain imaging break through. Every day, internally and externally and at every level, people are called upon to utilize their powers of persuasion and influence. The objective of this program is to provide participants techniques to help maintain productive, positive and effective communication to persuade and influence people more effectively.

Who should attend?

The workshop is designed for anyone who negotiates at work or at home including: executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labor relations specialists.

Course Outline

• Acquire a systematic framework for understanding of the art and science of persuasion and influence
• Understand the various time tested triggers to persuade and influence
• Gain problem-solving techniques for distributing value and strengthening relationships
• Ascertain right process to craft deals that last

Method of Delivery

This is a highly interactive course based on the application of theoretical concepts of persuasion and influence skills to practical situations that faced by managers. Participants will work in small groups throughout the course to apply the learning to real issues and challenges. Practical exercises and case studies will be used extensively

Outcomes:

• Develop your ability to flex your communication styles, depending on your audience, and learn to connect, not just communicate
• Tactics to help you build your personal brand/currency and ability to influence others
• Develop competencies for influencing co-workers, clients, and senior management
• Create an action plan to cultivate your overall effectiveness as an influencer
• Develop on-the-job leadership competencies in yourself and others
• Identify specific challenges facing your group and explore how these might be resolved via influencing for impact
• Learn how to get buy-in for your ideas

TEAM BUILDING

Overview:

Working with other people is an essential part of being a support worker in the services industry and managers need to actively and positively foster team building in their organizations. This highly interactive one day workshop provides support workers with the skills to function as part of a team and work alongside others including service users, staff from other organizations.

Format:

To make the learning and the team development process more effective, during the course of the workshop a number of team building activities are used. These are designed to be stimulating, informative and challenging. Participants will be taken through the world of work, from the big picture of the organization and its role, down to groups, and individuals.

Workshop Outline:

• Successful and cohesive teams.
• The importance of communication.
• Common team problems.
• Negotiation.
• Active listening techniques.
• Providing constructive feedback.
• Group dynamics and characteristics.
• Identifying roles in a team.
• Motivation and learning.

Outcome:

• Understand the importance of teamwork and what teamwork means.
• Identify and apply strategies for being effective team members.
• Identify the major issues that can arise from being part of a support team.
• Develop a common commitment to team goals, roles and responsibilities
• Develop and apply strategies for overcoming obstacles to team building
• Agree and commit to an action plan to implement key team development strategies.

Verbal Communication Skills

Overview:

Interpersonal communication, either face-to-face or over the phone, is the most frequent communication methods most people use at work. This could be communicating with your employees, co-managers, other department personnel, your boss, upper-management, and customers. How you handle yourself during these conversations is important in how you are looked at as a manager and leader. Communicating correctly is both an art and a science . This course gives participants an opportunity to explore techniques to enable them to develop effective verbal communication skills.

Format:

This one-day workshop would include lectures, small group activities, and role-playing exercises. The participant would be able to understand the importance of clear, audible verbal communication with both internal and external customers in various contexts and situations for a variety of purposes. Participants will have an opportunity to practice skills and techniques in small groups.

Workshop Outline:

Focused Conversation Skills

• Creating a focused and results-oriented conversation goal
• Achieving clarity by organizing your ideas and remaining focused
• Redirecting conversations that have gone off-track, exiting those that are dragging
• What to include in your business conversations from the listener's perspective
• How to create complete messages that cover all critical information
• Calibrating language to avoid becoming too specific or too abstract
• Integrating confidence and competence into your conversational behavior

Engaging Others in Conversation

• Building rapport and establishing open communication
• Listening strategies to gain information and create conversational bridges
• Asking and responding to questions as a way to promote effective business conversations
• Communication insights to help you flex your personal style to others’ preferences
• The appropriate role of humor
• Choosing the right verbal and nonverbal language to create consistent, coherent and targeted messages
• Implications of gender and culture on the dynamics of conversations
• How to avoid creating or showing defensiveness in business conversations

Workplace Conversations

• How to successfully approach various types of business conversations
• Tools and strategies to plan and demonstrate a specific conversation type

Conversational Style Preferences and Flexing Strategies

• Assessing conversational style preferences, strengths and weaknesses and flexibility
• Learning to use humor (carefully) in business conversations
• Mastering verbal and nonverbal language skills

Action Plan

• How to Implement new business conversation skills

Outcomes:

• Express your ideas completely and succinctly to build rapport
• Leverage conversational dynamics to get results
• Avoid leaving others in “mind-reader” mode
• Use effective business conversation as a coaching and performance tool
• Come out a winner in any business conversation

Overview:

Clear and concise business writing skills are a necessity and a core for organization. It facilitates in fixing accountability and responsibility of people in the functioning of the organization. Written communication helps the organization in smooth functioning of business and building goodwill. Mastering this basic management skill enables you to write well and make you more useful for your organization and improves your chances of advancement. Unfortunately, employees often devote a lot of time each day struggling to express their thoughts in writing.

Format

This workshop will provide participants with immediate and practical guidance on how to communicate effectively and professionally through written correspondence through a highly interactive and activity-based program.

Workshop Outline

1. Pre-Writing Strategies That Work Every Time

• Understand how business writing is uniquely different from other types of writing.
• Figuring out whom you’re writing to – and why
• Identifying your own natural writing style to take advantage of your strengths

2. Basic Grammar

• Simple pain-free grammatical rules that everyone has to follow to write well
• The top 10 most common mistakes everyone else makes that you never will!
• Real-world examples of business writing gone badly!
• Why you should never “write like ya talk”!

3. Mastering the Writing Process and Utilizing Your Personal Style

• Finding your “voice” and nailing it down (professional vs. casual, serious vs. humorous)
• Proper word choice that compels your reader to read further
• Avoiding lazy language that puts your reader to sleep
• Creating flawless transitions in your work
• Tips to keep your sentences and paragraphs concise, focused, and flowing

4. Secrets to Writing On-Target E-mails

• The 7 most common mistakes that people make when writing an e-mail … and how to avoid them
• How to double-check your e-mail for tone and clarity
• Tips for writing shorter e-mails that still get your full message across
• Everything you need to know about e-mail etiquette
• Smart tips for presenting complex information in your e-mails
• Should you e-mail? Situations where e-mailing is inappropriate
• Why you must always write a clear subject line
• Grabbing your reader’s attention with powerful openings and closings

5. Writing Powerfully and Persuasively for Any Situation

• Persuasion techniques that will strengthen every e-mail letter, memo, or proposal
• Presenting your ideas strategically in print
• Using a critical eye to make sure you’re presenting your ideas logically
• Choosing words with IMPACT!
• Selling products, services, and ideas while bolstering customer confidence

Learning Outcomes:

By the end of the workshop, participants will have several new ideas on how to communicate successfully through written material.

• How to make your writing easier to understand and more interesting to read
• How to polish letters, memos, proposals and other written documents
• How to use the right word at the right time
• The most common business writing mistakes - and how to avoid them