Overview:
Modern research has discovered a strong link between work performance, interpersonal skills and Adversity Quotient (AQ). AQ is a measure of how one react to adversities (changes and challenges). To enhance one's AQ will undoubtedly contribute to both personal and business success, as well as more fulfillments in one's life. The Workshop is inspired by the work of Paul Stoltz and aims to provide a framework to understand what AQ is and how one can enhance the ability to manage one’s personal adversities in both work and family situations. Spiritual Quotient (SQ) is "the ability to behave with wisdom and compassion, while maintaining inner and outer peace, regardless of the situation." SQ enables one to access authentic power; find meaning and purpose in life and to live with passion, joy and integrity in order to attain fulfilment. Developing one's SQ can mean the difference between surviving and thriving.
Format:
A highly interactive and intense workshop. The tools, exercises and role plays would help participants with an assessment of their responses to adversity. Understanding the linkages between AQ and SQ has been described as an ‘AHA’ moment and the high light of the workshop by most participants.
Workshop Outline:
Who should attend?
Each and every person who looks to enhance resilience and aims at a happy fulfilled life.
Outcomes:
The workshop enables the participants:
Overview:
Do you find yourself in situations where you feel intimidated, unable to speak up or when you do, you are not listened to? Do you find that you are always saying yes, when you really mean to say no? Assertiveness means standing up for what you want, and stating your needs clearly — and appropriately — through direct, open, and honest communication. It brings self-confidence and helps garner the respect of peers and friends. Some people may find this challenging due to a natural shyness or easy-going style, but with practice, they will achieve the desired results. This one-day rapid development workshop will give you the critical skills you need to build your self-esteem, improve your confidence and communicate effectively and assertively. Participants will also gain insight into the factors that explain unassertive behaviour, and into how individuals react in various high-pressure situations. After attending this workshop, participants will display more assertive behaviour and renewed self-confidence, which will lead to enhanced relationships in both the workplace and their personal lives.
Format:
The workshop provides tools and techniques to help differentiate assertive behaviour from aggressive and passive behaviors, and transform the latter into assertiveness.The workshop uses interactive exercises, case situations, and simulations to allow the participants to experience how to assume control of their lives.
Workshop Outline:
Outcomes:
Overview:
The workshop developing supervisory skills is a rare workshop with a difference. It makes participants aware of their responsibilities as a supervisor, help them set for themselves their personal goals as a supervisor, and makes them aware of the common mistakes supervisors do and of sometime tested best practices that they need to keep in mind in order to achieve their goals as an effective supervisor.
Format:
This workshop aims to provide support for those working as supervisors through an open, development forum and delegates are encouraged to bring their own agendas for further exploration and consideration in pairs and groups.
Workshop Outline:
Who should attend?
Supervisors and Team Leaders
Outcomes:
This insightful workshop explores the core skills and attitudes needed by supervisors/ managers/ team leaders to provide support for employee growth and performance.
Format:
This is a hands-on course which uses role play, case studies, discussion and interactive tasks to practise these core skills.
Course Outline:
1. Building the relationship
Who should attend?
Senior executives, opinion makers, teachers, professors and individuals looking for self-development and enhanced personal and professional relations
Outcomes:
Overview:
One of the most important skills an organization can have is the ability to work together effectively in groups. These groups may be long-standing “teams” with common goals and a need to work together closely every day, or a loose affiliation of individuals who come together on an ad hoc basis, but who nevertheless must be able to communicate, problem-solve and support each other effectively. When any group finds itself unable to function well, wasting time and energy in unproductive conflict, the whole organization can suffer the consequences. At the same time it may be difficult to allocate large chunks of time to building better group dynamics. This series of workshops is designed to move a group from “storming” to “performing” by addressing the key underlying causes of most group conflict within the time constraints of day to day operations.
Format:
The program consists of two day workshops. Each workshop is very interactive and includes time for the group to apply the concepts to its specific situation. (Additional half-day sessions can be scheduled as needed to reinforce or expand particular skills.)
Program Outline:
Session 1 - Understanding individual differences
Who should attend?
Middle management executives and high performance employees likely to be promoted to higher levels of responsibility
Outcomes:
Overview:
This workshop focuses on how to deal with difficult human interactions. While people who work with the public often have to interact with “difficult customers” (from the dissatisfied to the angry, or even verbally abusive clients), this workshop can help anyone who often feels overwhelmed by the frustration or anger of others
Format:
Participants acquire skills and techniques to circumvent or break defensive patterns of interactions and opt for protection mechanisms that lead to more positive results. Topics include: triggers, personal “alarm systems”, defensive behavior patterns, and steps to diffuse tension and arrive at acceptable solutions.
Workshop Outline:
Who should attend?
Employees who regularly interact with the public, individuals and working professionals who would like to enhance their interpersonal relationships
Outcomes:
At the end of this workshop the participants will be able to:
Overview:
Decision-making is a key skill in the workplace, and is particularly important if a leader wants to be effective. Decision-making is at the heart of leadership. Whether deciding which person to hire, which supplier to use, or which strategy to pursue, the ability to make a good decision with available information is vital. Each decision presents its own challenges and every individual has their own approach to solving problems. A systematic approach to decision-making can help you avoid making bad decisions, making it less likely to miss the important factors and build on the skills to make your decisions better. The ability to make effective decisions is a good leadership skill that can help you grow personally and professionally. Making the right decisions at the right moment can strengthen your relationships and reduce your long-term stress.
Format:
This workshop includes instructor-led presentations, case-study practice, presentation simulations and on-job decision-making application. Participants are actively involved making both individual and team-based decisions.
Workshop Outline:
Who should attend?
Good decision making is a life skill and every individual should learn this critical skill
Outcomes:
At the end of this workshop the participants will be able to:
Overview:
Achieve your business objectives through effectively communicating what needs to be done and save money by avoiding repetition and mistakes. Improve efficiency and avoid misunderstanding in the workplace through clear and concise communication.
Workshop Outline:
Methodology:
A highly interactive session, with an ample scope to practice the learning at the workshop. Role plays, group activities and various interesting discussions to keep the participants engaged throughout the workshop.
Outcomes:
Participants will be able to
Overview:
Leadership skills and habits do not blossom overnight; they need to be supported and nourished with tried and true programs that enable mangers to grow. Leadership is more than skills and talents. It is often said that too many businesses are over managed and under led, which is not to say that managing is bad; rather, it implies that managers often get bogged down in the daily process of managing and neglect the fine art of leading.
Format:
One-day effective leadership skills workshop is designed to equip participants with the strategies and techniques to become a highly successful leader as well as an exceptional manager. The workshop would include intensive process of activities, role-plays and case studies to help the participant to recognize the difference between managing and leading
Workshop Outline:
Outcomes:
What distinguishes great leaders from merely good ones? It’s not toughness, vision, or industry smarts. It’s their emotional intelligence—a potent combination of self-management and relationship skills.” – Harvard Business Review.
Objective:
This workshop helps you learn to cultivate a higher EQ to better understand and develop self-awareness, self-management, social awareness and relationship management. Through a highly interactive format, participants will assess their Emotional Intelligence competencies and unlocking their potential.
Contents:
Who should attend?
All professionals or individuals looking to enhance their interpersonal skills and self-awareness.
Outcomes:
Overview:
This workshop suggests how to work better with others through different communication styles, how to use creative techniques and conflict resolution skills. Evaluate your personal effectiveness in interpersonal skills
Format
The structure of the workshop is highly interactive and includes exercises of the concepts being discussed. The workshop is modular and can readily be tailored to meet specific needs.
Workshop Outline
Session 1 - Verbal & Non-Verbal Communication Skills
Who should attend?
All ambitious, career-oriented managers and executives.
Learning Outcomes:
Overview:
This workshop demonstrates how to select the best person for the job. Screening applications, questioning techniques and interviewing skills are covered. Assessing strengths and weaknesses through questioning to illicit maximum information for an informed decision . Avoid illegal questions.
Format:
Through group exercises, discussion and role-play, participants will learn, understand, and practice key concepts and skills regarding interviewing and selecting candidates. The workshop also gives clues to managers on how to let the candidates leave on a positive note. Responding to some key questions posed by the candidates is also a critical component of this workshop.
Workshop Outline:
Unit 1: Overview of Interviewing
Who should attend?
All ambitious, career-oriented Managers and Executives, Recruiters and HR professionals
Outcomes:
Good leaders have always been expected to be able to solve new problems, capitalize on new opportunities and navigate through the ever-changing landscape of business. Leadership is a complex process by which the leader influences others to perform and achieve. The leadership attributes – belief, values, ethics, character, knowledge, and skills – are all traits, which can be learned. This two day workshop on Leadership Training provides the insight, awareness and techniques to lead more effectively influence others and become an inspirational role model
Who Should Attend?
This course is suitable for Team Leaders, Project Managers, Middle Managers, Supervisors, Executives and Team Members and anyone else who is or will be responsible for managing teams or individuals.
Method of Delivery
This is a highly interactive course based on the application of theoretical concepts of leadership to practical situations that faced by newly appointed managers. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively
Course Outline
Course Benefits
At the end of this 2-day workshop, the participants will be able to:
NGO leaders often face extraordinary challenges –both at a personal and organizational level. While the terms ‘leadership’ and ‘management’ are commonly used interchangeably, ‘leaders’ are expected to provide strategic direction and inspiration, initiate change, encourage new learning, and develop a distinct organizational culture, while ‘managers’ are seen to plan, implement and monitor on a more operational and administrative level. Both these activities need to be balanced and matched to the demands of the situation.
Who should attend?
The course will benefit in particular:
Method of Delivery
This is a highly interactive course based on the application of theoretical concepts of leadership to practical situations that faced by newly appointed managers. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively
Course Outline
Modules
Course Benefits
At the end of this 2 day workshop the participants will;
Overview:
The only constant is change. Change management is part of nearly every organization's vocabulary. 75% of organisational change programmes fail because the attitudes and behaviours of the affected workforce remain the same. Whether we embrace it or actively avoid it, change is in almost every aspect of what we do and see even in the most everyday things. However, the ability to harness and manage change so as to bring about a positive outcome for the organization is one of the main challenges faced by any leader - it is also now the greatest source of competitive advantage and being effective. For this reason and for our own mental well-being we must learn to develop a positive attitude toward change. This one-day workshop is designed for people in leadership positions (team leaders, managers, or executives), who want to support people through change.
Format:
This highly interactive programme will show you, through practical exercises, how to develop leadership capacity for changing attitudes in the workplace so that staff can contribute fully to making the changes effective. This workshop aims to up-skill participants to help them recognize the stages of change, manage themselves and others to ensure positive attitudes toward change, and understand the elements necessary to sustain the outcomes of change.
Workshop Outline:
During these sessions diagnostic tools, source selection processes, indicator identification and strategic analysis will be presented to foresee difficulties in change processes.
Outcomes:
Overview
To develop and maintain a competitive edge in the global business environment, many organizations have tried to implement teams. The results have been mixed in terms of effectiveness, partially because after the organizational decision to form teams, few other directions or development steps are provided. This seminar addresses the task of helping teams perform in an organizational environment.
Format
This seminar is highly participative and involves videos, instruments, a survey, workbooks, and applications exercises. It may be conducted over a two to four day period depending on customer needs.
Workshop Outline
Outcomes
Overview
This workshop is for anyone interested in learning about mediation processes and augmenting their present practice and work with mediation skills, including attorneys, managers, and human service professionals, educators, religious leaders, managers / leaders in organizations who want to incorporate mediation as (ADR) practices in their professional skills.
Format
This workshop is highly participative and involves conceptual inputs, videos, exercises and role plays. It is conducted over a two full days.
Workshop Outline
Who should attend?
This course is suitable for middle managers, supervisors, executives, politician, lawyers and community leaders who wish to acquire the skills of alternate dispute resolution for conflict management.
Outcomes:
The participants will be able to:
Individuals and professionals negotiate every day with customers, suppliers, co-workers, business associates and family. Every one aims at wanting results in negotiations but without falling into the destructive patterns that could damage constructive relationships. To become a powerful negotiator, one needs the skills to handle difficult people and protect , defend self from being taken advantage of you.
Who should attend?
The negotiation workshop is designed for anyone who negotiates at work or at home including: executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labor relations specialists.
Course Benefits
At the end of this 3 day workshop the participants will;
Contents
Method of Delivery
This is a highly interactive course based on the application of theoretical concepts of leadership to practical situations that faced by newly appointed managers. Participants will work in small groups throughout the course to apply the learning to real issues and leadership challenges. Practical exercises and case studies will be used extensively.
Overview:
One cannot perform to its peak until he has not done his own soul searching. This course is designed to help your team members or staff to find out about their own values, abilities and goals and thus improve their personal effectiveness which in turn improves organization’s effectiveness. A person has so many commitments to fulfill, stress is natural to happen. So this course concludes with the focus on managing your stress and time effectively. The workshop helps you understand linkages between the power of attitude, achievement and success.
Format
This will not be just one training for the participants. It will be a Life Changing experience for them, as the workshop will not be a typical classroom training rather it will be an opportunity to participate in role plays, energizer and ice breaking activities which will help them to learn the concepts through practical experiences and by having fun and not just by theory or Lecture. No matter how good the training is, if it is not reinforced periodically, its benefits are minimized because our mind can retain learning only for 24 to 48 hour
Workshop Outline:
Introduction:
Topic 1 Know yourself:
Topic 2 Know your organization:
Topic 3 Know your customers:
Topic 4 Manage Stress and Time Effectively:
Who should attend?
All working professionals and fresher’s who are about to step in the world of work
Outcomes
Overview:
It has never been so important to create a “brand”, not just for your potential customers, but also for YOURSELF. It is the first step to success, but it’s also so overlooked and misunderstood. Without a solid and relevant brand, you and your company are just another fish in the sea. It doesn’t matter how good you are at what you do, or how amazingly superior your product is compared to what else is out there – if you are not the one people think of when it’s time to buy, then you have got to change the way they think of you! And you do that by recreating your brand
Format:
The sessions will be highly interactive. Tools of self - assessment along with in depth analysis of ‘self’ through reflection and introspection is encouraged. Role plays, relevant videos’, discussions makes the format of this module highly engaging.
Workshop Outline:
Topic 1
Who should attend?
All working and non- working professionals and individuals who love and care about themselves and how people perceive them as a ‘brand’.
Outcomes
This module helps you;
Overview
Persuading and influencing people require effective communication skills, which is the foundation of all human interaction, personally and professionally. This module is based on the how the brain processes decision requests based on the exciting new science of live brain imaging break through. Every day, internally and externally and at every level, people are called upon to utilize their powers of persuasion and influence. The objective of this program is to provide participants techniques to help maintain productive, positive and effective communication to persuade and influence people more effectively.
Who should attend?
The workshop is designed for anyone who negotiates at work or at home including: executives, managers, professionals, salespeople, real estate agents, property managers, entrepreneurs, lawyers, accountants, engineers, health care professionals, educators, customer service representatives, and labor relations specialists.
Course Outline
Method of Delivery
This is a highly interactive course based on the application of theoretical concepts of persuasion and influence skills to practical situations that faced by managers. Participants will work in small groups throughout the course to apply the learning to real issues and challenges. Practical exercises and case studies will be used extensively
Outcomes:
Overview:
Problem solving and effective decision-making is a key skill in the workplace, and is particularly important if a leader wants to be effective. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. Decision-making is at the heart of leadership. Whether deciding which person to hire, which supplier to use, or which strategy to pursue, the ability to make a good decision with available information is vital. Each decision presents its own challenges and every individual has their own approach to solving problems. A systematic approach to decision-making can help you avoid making bad decisions, making it less likely to miss the important factors and build on the skills to make your decisions better.
Format:
This workshop covers techniques used in solving workplace problems, including the identification of root causes to a problem, generating and evaluating alternative solutions, and making appropriate decisions. Participants are actively involved making both individual and team-based decisions.
Workshop Outline:
Outcome:
Overview:
Working with other people is an essential part of being a support worker in the services industry and managers need to actively and positively foster team building in their organizations. This highly interactive one day workshop provides support workers with the skills to function as part of a team and work alongside others including service users, staff from other organizations.
Format:
To make the learning and the team development process more effective, during the course of the workshop a number of team building activities are used. These are designed to be stimulating, informative and challenging. Participants will be taken through the world of work, from the big picture of the organization and its role, down to groups, and individuals.
Workshop Outline:
Outcome:
Overview:
Interpersonal communication, either face-to-face or over the phone, is the most frequent communication methods most people use at work. This could be communicating with your employees, co-managers, other department personnel, your boss, upper-management, and customers. How you handle yourself during these conversations is important in how you are looked at as a manager and leader. Communicating correctly is both an art and a science . This course gives participants an opportunity to explore techniques to enable them to develop effective verbal communication skills.Format:
This one-day workshop would include lectures, small group activities, and role-playing exercises. The participant would be able to understand the importance of clear, audible verbal communication with both internal and external customers in various contexts and situations for a variety of purposes. Participants will have an opportunity to practice skills and techniques in small groups.
Workshop Outline:
Focused Conversation Skills
Outcomes:
This workshop aims to inspire all employees to be the best that they can be. It defines the true meaning of success and the keys to achieving that success. Moreover, it seeks to give a long term perspective on success through key words such as values, beliefs and ethics
Learning objectives:
Modules:
Outcomes:
The participants will be able to have clarity on:
Overview:
Clear and concise business writing skills are a necessity and a core for organization. It facilitates in fixing accountability and responsibility of people in the functioning of the organization. Written communication helps the organization in smooth functioning of business and building goodwill. Mastering this basic management skill enables you to write well and make you more useful for your organization and improves your chances of advancement. Unfortunately, employees often devote a lot of time each day struggling to express their thoughts in writing.
Format
This workshop will provide participants with immediate and practical guidance on how to communicate effectively and professionally through written correspondence through a highly interactive and activity-based program.
Workshop Outline
1. Pre-Writing Strategies That Work Every Time
2. Basic Grammar
3. Mastering the Writing Process and Utilizing Your Personal Style
4. Secrets to Writing On-Target E-mails
5. Writing Powerfully and Persuasively for Any Situation
Learning Outcomes:
By the end of the workshop, participants will have several new ideas on how to communicate successfully through written material.